Customer Experience

April 3, 2023

By Kimberly Oropesa

There has been a lot of digital and technical advances recently which has meant that many of the interactions we have in our daily lives may begin with an automated system of some kind from a recorded telephone service which guides the caller through a series of pre-set questions to using a virtual chatbot on […]

Customer Experience

March 6, 2023

By Colby Rogers

Working as I do as ShipMoney’s head of customer service and vendor management, it is really important that our clients get a 24/7, 365-day service. We deal with shipping companies and their crews from all over the world so we need to be available whenever and wherever we are needed. Our approach has always been […]

Corporate Social Responsibility

October 12, 2022

By Rupert Fee

Today it is estimated that 5 trillion pieces of plastic litter our oceans, including bottles, bags, fishing wire and straws, with the average person generating 84 kg of plastic waste per year.

Inevitably this plastic enters the food chain with a recent study*revealing that humans consume about 5 grams of microplastic a week, equivalent to one credit card.

Every year, millions more tons of plastic enter our oceans primarily from rivers and water…