Your card can be used worldwide at millions of stores, restaurants, and online merchants that accept VISA. You can also withdraw cash from any ATM that displays the VISA logo.
You can withdraw money at ATMs that display the VISA logo. When prompted, select "Checking" or "Current Account." You can also send yourself MoneyGram or Western Union transfers to cash out.
Yes, but some banks charge additional fees for over-the-counter withdrawals. Compare costs before withdrawing.
Yes. Your card can be used for online purchases. Some merchants require Verified by VISA, which sends a one-time security code via email or text for extra protection.
Transaction limits may vary depending on your employer’s program. To check your specific limits, log into the ShipMoney app or refer to your fee schedule and account details.
Yes, some countries and banks may be restricted due to sanctions or compliance regulations.
Your card might be declined due to incorrect PIN entries, blocked transactions, or flagged suspicious activity. Please contact ShipMoney Support to resolve the issue quickly.
If you are onboard, report the issue to your Crew Admin or Purser and they will guide you through the next steps.
If you are offboard, log in to your account and:
- If your card is lost or stolen, freeze it immediately
- Then contact ShipMoney Support to request a replacement
If you're having issues with a MoneyGram or Western Union transfer, double-check the information you entered. If the problem continues, contact ShipMoney Support for assistance.