Yes. Biometric login is supported by the ShipMoney app. You can enable it in your settings after your first login to make access easier and more secure.

If you see a charge you don’t recognize, try to resolve it with the merchant first. If needed, contact ShipMoney Customer Service for assistance. A step-by-step dispute process is available.

If you suspect fraud or unauthorized activity on your account:

  • Log in immediately and freeze your card
  • Contact Customer Support to report the issue
  • Our team will investigate and assist you with the next steps

To change/ reset your PIN, log into your ShipMoney account, navigate to card settings, and follow the instructions. Alternatively, you can change your PIN at any ATM that supports this feature. If you need further assistance, contact customer support.

Immediately log into your account and freeze your card. If you can’t access your account, call Customer Service at +1 513 354 8931.

If onboard, contact your Crew Purser or Admin for a replacement.

If off the vessel, customer service will issue a replacement Virtual Card.

ShipMoney is part of the Visa network, meaning your account benefits from Visa’s security protections, including chargeback rights in case of unauthorized transactions.

To keep your account safe, ShipMoney uses:

  • Robust fraud monitoring to detect and prevent suspicious activity.
  • Advanced encryption to protect your personal and financial information.
  • Strong password controls to ensure secure account access.
  • Biometric authentication (fingerprint/face recognition) for added security.
  • One-Time Passwords (OTP) for verification during transactions.
  • Secure device recognition, so only trusted devices can access your account.

These layers of security help ensure safe and reliable transactions for all ShipMoney users.

ShipMoney uses this security feature to protect your account from fraud and ensure safe transactions.

Tax obligations vary based on your country of residence and individual circumstances. It's advisable to consult a tax professional to understand any potential tax liabilities.

ShipMoney complies with all applicable laws and regulations. In case of sanctions or regulatory changes, your access may be affected. For specific concerns, contact customer support.

  • Keep your card in a secure place to prevent loss or theft.
  • Never share your PIN, password, or account details—not even with family or friends.
  • If your card is lost or stolen, freeze it immediately via the app and contact customer support.
  • Avoid using shared or public computers to access your account.
  • Always log off when finished using the ShipMoney website or app.