Security
HOW WE KEEP YOUR MONEY SAFE
At ShipMoney, keeping your hard-earned money safe is our top priority. That’s why we’ve built robust security features into everything we do:
Customer Feedback
4.9
24/7 Security Monitoring
Our dedicated team monitors transactions around the clock.
Easy Reporting
See something suspicious? Report it and our support team will fully investigate it for you.
Enhanced Login Options
Add extra layers of security with FaceCheck or an Authenticator App.
Be aware of email phishing scams
Scammers often use fake or misleading email addresses.
Fraudsters use fake email addresses.
Examples of fake email addresses include:
shipmoney@xyz.com or ship@money.com are not safe. If in doubt, report and delete.
Watch out for fake websites
Never click on links from unknown senders.
Stay alert and be aware of fraudulent websites impersonating our brand. These websites may attempt to collect personal or financial information by pretending to offer our services.
Be cautious and always ensure you are visiting our website. Double check the URL, fake websites often misspell or use extra words. If in any doubt contact us directly.
Your safety and trust are our number one priority.
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Examples of fake websites may end in .xyz, .co, .biz or other suspicious extensions. The only official Shipmoney websites are:
www.shipmoney.com
www.corporate.shipmoney.com
Avoid social media scams
Never click on links from unknown senders.
Fraudsters often create fake Facebook, Instagram, or LinkedIn accounts pretending to be your friends, family or employer.
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Examples of scam messages include:
Promises of a bonus or extra salary, or urgent requests for money or help
If someone claims they’re reaching out on behalf of your employer, do not respond, send money or share any personal details.
Never share personal information on social media even if the account looks familiar, verify first, act second.
Spotting Fake calls
Be cautious– fraudsters may call you pretending to be ShipMoney Support.
They may ask for personal or account information that could compromise your security. Do not share any information.
Instead, contact ShipMoney customer support on our website or App.
Keep your PIN safe at all times
Your PIN is your personal access code—treat it like a password to your money.
If someone else knows it and gets hold of your card, they could easily withdraw funds or make purchases.
Protect your PIN:
- Shield the keypad with your hand when entering your PIN.
- Shield the keypad with your hand when entering your PIN.
- Change your PIN every few months for added protection.
If your pin or card is ever lost or stolen, contact ShipMoney support on our website or App.
Here are other cyber security tips you can follow to keep your account safe.
