ShipMoney accounts are typically set up through your employer. If your employer uses ShipMoney, request them to register you.

Once registered by your employer, you'll receive an email invitation with instructions to set up your account. To enrol, follow the link, verify your details, and create a password to access your account.
Your ShipMoney card is automatically activated upon the first load.

Log in at ShipMoney.com using your registered username and password. For additional security, the chosen security questions are asked for logins from a new device.

Ensure you're entering the correct username and password. 

  • If you've forgotten your password, use the "Forgot password" option. 
  • If you've forgotten your username, use the "Forgot username" option.
  •  For further assistance, open a support ticket through the ShipMoney app or website, or contact ShipMoney support at +1 513 354 8931.

Your ShipMoney account is personal to you. However, some employers may allow companion cards for family members, which can be linked to your account for easier fund transfers. Check with your employer to see if this option is available.

You can check your balance online at ShipMoney.com or from the mobile APP or at any ATM that displays the Visa logo. Also, the balance of your card will be sent to your phone or email after you make a transaction or a deposit is made.

Your Customer ID is the 10-digit number printed on the back of your card. You’ll need it for certain ShipMoney functions and when contacting customer service.

If your PIN is entered incorrectly multiple times, your card may be temporarily locked. Contact ShipMoney Support to reset your PIN and unlock your card if needed.

You can continue using your card until the available funds are spent.

No. Only the employer that originally issued the card can deposit funds. If you change employers, you may need a new ShipMoney card.

Yes. The expiration date is printed on your card. If you still have funds or are actively employed, you will receive a new card or an alternative solution.

If you need a replacement card while off the vessel, you can request a Virtual Card through customer support.
If a physical card is needed, contact your employer or ShipMoney support to discuss delivery options.