People Like Dealing with People
There has been a lot of digital and technical advances recently which has meant that many of the interactions we have in our daily lives may begin with an automated system of some kind from a recorded telephone service which guides the caller through a series of pre-set questions to using a virtual chatbot on […]
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Flexible Customer Service in a Changing World
Working as I do as ShipMoney’s head of customer service and vendor management, it is really important that our clients get a 24/7, 365-day service. We deal with shipping companies and their crews from all over the world so we need to be available whenever and wherever we are needed. Our approach has always been […]
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